Patio Rentals

Our back patio seats up to 100 in rows of chairs and 50 at tables. Its covering ensures it is weather-proof except in intense storms and extreme temperatures.

Available during The Ivy’s open hours, 10am-7pm daily, with the possibility to extend in either direction.

Included: 

• Patio with picnic tables, chairs/benches, tablecloths, trash cans
• Bathroom access in the shop
• Option to bring any food, drink, decorations, and music you’d like (we just request no glitter or confetti)
• The store will be open, and you are welcome to come in and browse

Add-ons:

• Food and drink: Wine and charcuterie add-on from our sister store, Bird in Hand, a cafe-bookstore in Charles Village. 
• Book curation: Display of books hand-tailored to the tastes of you and your guests by our “book stylists.”
• Gift cards: any amount, for use by the group

Add the interior space to your patio rental!

• Available Hours: Fridays from 7-9pm, after the shop closes. 

Interior Rentals

Interior Space Rental (Main Floor of Bookshop) at The Ivy Bookshop

Available Hours: Fridays from 7-9pm, after the shop closes.

Included: 

• Private use of the main floor of The Ivy Bookshop.
• Booksellers present to help make suggestions and facilitate any purchases. Option to hire in your own musicians or other entertainment.

Add-ons:

• Food and drink: Wine and cheese add-on from our sister store, Bird in Hand, a cafe-bookstore in Charles Village. 
• Book curation: Display of books hand-tailored to the tastes of you and your guests by our “book stylists.”
• Gift cards: any amount, for use by the group

Garden Rentals

Garden Rental for Large Event

Available Hours: 7 days a week, 9am-11pm

Notes:

• The gardens are rented “as is” and are not guaranteed in quality or bloom. Many gardens include statues, benches, plants and floral displays or other decorations. These items are not to be moved, removed, changed, or destroyed.
• The Ivy does not coordinate tent and furniture rentals, catering, or electricity/sound, though we are happy to make recommendations to some of our favorite vendors.
• Garden rental comes with 1 ADA accessible bathroom on the first floor of the shop.
• The bookshop remains open to the public until 7pm, but will remain open for your guests throughout the duration of your event. Ivy staff members will remain in the shop until the end of the break-down period. They will serve as assistance leaving the shop open for bathrooms and as emergency contacts should anyone need to use the shop phone.
• Customers will share street parking with event guests. We recommend valet parking, and can make recommendations.

Add-ons:

• Food and drink: Bar options, as well as cheese, charcuterie & crudité boards available as add-on from our sister store, Bird in Hand, a book-café in Charles Village.
• Open Book Bar: Books purchased ahead of time for party favors at your event. Fee determined by cost and quantity of books requested.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@theivybookshop.com and send your item to 5928 Falls Rd, Baltimore, MD 21209.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: 5928 Falls Road Baltimore, MD 21209.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@theivybookshop.com for questions related to refunds and returns.